Team Member

Full Time
Woking GU21
Posted 12 days ago
Job description
Pret A Manger - Team Member
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.
They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
TM/TM Key responsibilities

Right Pret People: Team Work

  • To maintain good relationships with all of the shop’s team.
  • To take on jobs to balance workload across team.
  • To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
  • To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
  • To have a good knowledge of Pret standards in all areas of the shop.
  • To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
  • TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

  • To always follow the 6 Key Points of Service.
  • To serve customers efficiently, politely and quickly in an engaging manner.
  • To take the time to respond to customers’ needs delivering outstanding and amazing service.
  • To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
  • To bust queues through speed of service and calling to customers.
  • To wear a clean and immaculate uniform at all times whilst on shift.
  • To ensure products are presented in bags or on trays according to Pret standards.
  • TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

  • To create delicious food according to Pret standards in an efficient, safe environment.
  • To always follow the 6 Key Point of Production.
  • To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

  • To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
  • To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
  • To inform the shop management team of any safety concerns immediately.
  • I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
  • I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

  • To complete and pass all TM and TM training in a timely manner
  • To adhere to financial standards on tills.
  • TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality

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