At Harris Williams, we believe in service and execution excellence across all disciplines within the firm. The IT Support Technician will be based in London, and responsible for end user IT support activities across our London and Frankfurt offices. The IT Support Technician is part of the Information Technology team with a primary focus on London and Frankfurt, while assisting other US based offices as needed.
- Ability to work independently and in a team environment and be responsible for excellent desktop support services.
- Image, configure, maintain, monitor and troubleshoot end user hardware and software.
- Experience in Office 365 administration and support
- Ensure video conferencing technologies are properly maintained and provide instruction as needed to end user base.
- Experience with iPhone and iPad support and troubleshooting.
- Develop, document and implement support processes and procedures to assist end users.
- Manage lifecycle of assets from procurement, break/fix, and upgrades through retirement and disposal.
- Function as a main point of contact for IT related items as well as coordinating across all functional teams to serve the needs of the end users in the London office.
- Assist in off hours support of US based offices during working hours
- Support IT infrastructure on an as needed basis for London and Frankfurt offices.
- Strong written, communication and interpersonal skills.
- Ability to foster environments that allow for ongoing innovation to improve the end user experience.
- Demonstrated ability to effectively collaborate and coordinate across multiple teams.
- Proven ability to work independently and multi-task in an environment of changing priorities.
- A candidate fluent in German is preferred.
Job Specific Education and Experience:
- 5+ years IT support experience
- Passion for technology, innovation, and learning of new skills while ensuring an exceptional customer experience
This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.
Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.
Hardware Installation and Support – Knowledge of and the ability to design, install and maintain hardware, PCs or workstations, in order to provide stable IT services to internal and external clients.
IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.
Network Administration – Knowledge of network administration systems and procedures; ability to address the upkeep and maintenance of computer hardware and software which comprises a computer network, including the (deployment, configuration, maintenance and monitoring of active network equipment).
Networking/Communications Hardware – Knowledge of and the ability to configure, install, and use installed and planned networks/communications devices such as adapters, routers, hubs, bridges and multiplexors.
Network Operations – Knowledge of and ability to manage the day-to-day delivery of satisfactory network services to customers.
Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
Telecommunications – Knowledge of telecommunications platforms and the ability to plan the global, regional and local telecommunications architecture for infrastructure components.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com
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Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]
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PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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Job Type: Full-time